Shipping policy

Headset Gallery currently ships orders to addresses in the United States. Available shipping services, prices, and delivery estimates are shown at checkout for your specific order and destination.

1. Order Processing

  • Most in-stock orders are processed within 1 to 2 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays.
  • Orders received after carrier cut-off times, during holidays, or where fraud-prevention review is required may take longer to process.
  • A product page, checkout message, or order confirmation may show a different handling time for a particular product. That product-specific timing applies.

2. Delivery

  • Delivery estimates begin after an order ships and are estimates, not guaranteed delivery dates. Carrier delays, severe weather, high-volume periods, remote delivery locations, and events outside our reasonable control can affect delivery time.
  • Orders may ship in more than one package. You will receive shipment confirmation and tracking information when it is available.
  • Expedited service may not be available for all destinations, including Alaska, Hawaii, P.O. boxes, U.S. territories, or certain high-value products. The checkout options control.
  • For fraud prevention and delivery security, we may require a signature, verify an address, or contact you before shipping an order.

3. Address Changes and International Forwarding

Please check your shipping address carefully before submitting an order. Contact us immediately if it needs correction. We cannot guarantee an address change after an order is released to fulfillment or a carrier.

Headset Gallery does not currently ship directly outside the United States. Orders sent to freight forwarders, reshippers, or addresses that conceal the final destination may be cancelled or may have limited support, to the extent permitted by applicable law and the applicable manufacturer warranty.

4. Shipping Problems

  • Inspect the package and product promptly after delivery. If an item is visibly damaged, retain the packaging and take clear photographs before discarding anything.
  • Report an incorrect item, transit damage, delivery loss, or a missing package to Headset Gallery as soon as possible and, where feasible, within 7 calendar days of the delivery scan or expected delivery date.
  • We may request order details, photographs, carrier tracking information, and a brief description of the issue so that we can investigate and offer the appropriate resolution.

5. Shipping Charges and Sales Tax

Shipping charges, any promotional free-shipping offer, and applicable sales tax are calculated and displayed at checkout before you place the order. Any free-shipping promotion applies only to the locations, products, and order values expressly stated with that promotion.