Refund policy

We want you to be confident in your purchase. If an item is not right for you, you may request a return within 30 calendar days after delivery, subject to the conditions below.

1. Return Window and Eligibility

• Return requests must be started within 30 calendar days after the delivery date shown by the carrier.
• Eligible products must be returned in clean, undamaged condition with the original product, accessories, manuals, charging or connection cables, and retail packaging.
• Opened over-ear, on-ear, and office headsets may be eligible when they are clean, complete, and in resalable condition.
• For health and hygiene reasons, an in-ear product or eartip set sold in a sealed package is not returnable once its hygiene seal is broken, except where the item is defective, damaged in transit, or sent in error.
• Items marked Final Sale or Non Returnable on the product page or at checkout are not eligible for a change-of-mind return, except where required by applicable law.

2. How to Start a Return

Contact Headset Gallery through the support channel listed on the Contact Us page. Please include your order number, purchaser name, item model, serial number where available, reason for return, and photographs if the item is damaged or defective.

Do not send an item back without a return authorization. Once approved, we will send the return instructions and the correct return destination. Returns sent to an unauthorized address, without the return authorization, or with incomplete contents may be delayed or declined.

3. Return Shipping and Fees

• If we shipped the wrong item, the item arrived damaged, or Headset Gallery confirms a dead-on-arrival defect, we will provide a prepaid standard return label or another reasonable return solution.
• For a change-of-mind return, the customer is responsible for the return shipping cost. Use a trackable service and retain proof of shipment until the return is received.
• Headset Gallery does not charge a restocking fee on eligible consumer returns unless a specific product page or separately agreed commercial order term clearly states otherwise and applicable law permits it.

4. Refund Timing and Method

• After the returned item is received and inspected, an approved refund is issued to the original payment method within 5 to 10 business days.
• Original outbound shipping, gift-wrap, expedited-shipping, and other service charges are nonrefundable unless the return is due to our error, a verified transit damage issue, or a confirmed defect reported within the return window.
• Your card issuer, bank, or payment provider may need additional time to post the refund to your account.

5. Exchanges and Cancellations

For a different color, model, or feature set, the fastest option is normally to return the eligible item and place a new order. If your order has not entered fulfillment, contact us promptly to request cancellation. We will try to help, but cancellation is not guaranteed once processing or shipment has started.

This return policy does not limit any rights that cannot legally be excluded under applicable law.