Warranty Information
Warranty and Defective Product Procedures
Headset Gallery sells new products sourced from authorized channels. Manufacturer warranties are provided by the relevant manufacturer and are separate from this return policy. Warranty coverage, duration, and remedies can vary by exact model, product documentation, and manufacturer terms in effect on the purchase date.
1. If Your Product Is Defective
If a product is defective, contact Headset Gallery first during the first 30 calendar days after delivery. We will review the issue, help with basic troubleshooting, and determine whether a return, replacement, repair, or direct manufacturer claim is appropriate.
After the first 30 days, Headset Gallery will reasonably assist with warranty-routing information, but the manufacturer or its authorized service provider decides whether the claim qualifies and the available remedy.
2. Information Needed for a Defect or Warranty Claim
- Headset Gallery order number or dated sales receipt
- Product name, model number, and serial number, when available
- A clear description of the problem, including when it began and the troubleshooting already attempted
- Photographs or a short video where this can help show the issue
- Your full contact and return-shipping details
3. Brand Specific Procedures
| Brand | Coverage Guide | What the Customer Should Provide | Claim Route |
|---|---|---|---|
| HP Poly | Limited warranty period varies by model and is generally 1, 2, or 3 years. The model documentation controls. | Dated sales receipt; product model and serial number; issue description; troubleshooting details. | Contact Headset Gallery within 30 days. After that, use HP Poly Support or an authorized service route. HP Poly may request proof of purchase. |
| EPOS | EPOS states a 2-year limited product warranty for eligible products purchased from an authorized retailer. | Valid bill of sale showing retailer name, original purchase date, and model or SKU; serial or label details where applicable. | Contact Headset Gallery within 30 days, or submit through EPOS Support. EPOS may deny claims without a qualifying bill of sale. |
| SHOKZ | New SHOKZ headphones purchased from an authorized retailer have a 2-year limited manufacturer warranty. Refurbished products have a 1-year limited warranty. | Valid proof of purchase, serial number, issue description, and photos if requested. | Contact Headset Gallery within 30 days. After that, submit a SHOKZ warranty claim. SHOKZ may request the defective unit before replacement. |
| Yealink | Warranty varies by model and is generally 12 or 24 months. The model warranty information controls. | Proof of purchase; serial number; issue description; test results and photos or video if requested. | Contact Headset Gallery within 30 days, or use Yealink warranty service / the authorized local service provider for RMA guidance. |
| Logitech G | Limited hardware warranty coverage is product-specific. Consult the product packaging, product page, or Logitech Support for the applicable term. | Dated sales receipt; product model and serial number; description of the issue and troubleshooting details. | Contact Headset Gallery within 30 days. After that, use Logitech Support under the applicable limited hardware warranty. |
4. What Manufacturer Warranties Usually Cover
Subject to the applicable brand terms, a limited manufacturer warranty generally covers defects in materials or workmanship under normal intended use during the stated warranty period. The manufacturer may repair the product, replace it with a new, refurbished, or functionally equivalent product, or offer another remedy allowed by its warranty. A warranty claim does not automatically entitle a customer to a refund.
5. Common Exclusions
Manufacturer warranty coverage commonly excludes:
- Accidental damage
- Liquid damage
- Misuse or abuse
- Unauthorized repair or modification
- Normal wear
- Cosmetic damage that does not affect function
- Products with altered or removed serial numbers
- Consumable accessories such as ear cushions, eartips, cables, or batteries unless defective on arrival
- Products bought from unauthorized or grey-market sources
The actual manufacturer warranty terms control.
6. Warranty Return Shipping
Return-shipping responsibility, turnaround time, and replacement availability may differ by manufacturer and claim type. Headset Gallery will provide instructions for claims handled through us. For direct manufacturer claims, follow the manufacturer RMA instructions exactly and do not send a product until the manufacturer authorizes the return.